Return & Exchange Policy
The Company offers a 7-day return policy (starting from the actual date you receive the goods) under the following conditions:
✅ Eligible for Return or Exchange
- The product has a quality defect (manufacturing fault).
- The product was damaged during shipping.
- The wrong item was delivered (does not match the ordered product).
In the above cases, you may apply for a return or exchange as long as the product is in a condition that allows resale.
❌ Not Eligible for 7-Day Return (No Reason Return)
The following situations do not qualify for a 7-day return or exchange:
- Personalized or custom-made products.
- Products that have been used (for electronics, “used” means once the product is powered on).
- Normal wear and tear on the product or its functional parts/accessories.
- Outer packaging is missing or severely damaged (except for necessary unpacking), which affects the product’s ability to be resold.
- Any other product that, by its nature, is not suitable for return and that you have agreed at the time of purchase is non-returnable.
- Any other situation where the product is not in good condition for resale.
📝 How to Apply for a Return or Exchange
A. For Personal Reasons (Change of Mind, etc.)
- Within 7 days from the date of receipt, send an email to our after-sales service center at service@mail.ypwrwsh.com.
- Please include: order number, full name, phone number, and reason for return.
- Our after-sales customer service will respond within 1–3 working days after receiving your email.
- Return shipping costs are to be borne by you.
B. For Quality / Wrong Item / Damage Issues
- Within 7 days from receipt, send an email to service@mail.ypwrwsh.com with the same details (order number, name, phone, and issue description).
- Customer service will process your request within 1–3 working days.
- Return shipping costs will be covered by us.
💰 Refund Process
- Once we receive and inspect the returned item, we will complete the refund process within 15 working days.
- For quality-related returns, you may also contact our 24/7 online customer service for further assistance.
Important Note:
All return emails must clearly state your order number, name, phone number, and the reason for return.
If you have any questions, please contact our 24-hour online customer service or email us at service@mail.ypwrwsh.com.