High-quality children's toys—bringing joy and companionship to your child.
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Shipping Terms

Payment Method

  • Customers can choose products according to their preferences and place orders via cash on delivery (COD).
  • For returns, please refer to the mall's return policy.
  • If you have any questions after receiving your order, please contact our online customer service — we are available 24/7.

Shipping & Delivery Terms

  1. Shipping Cost
    Free shipping for all orders.

  2. Processing Time
    Orders are processed in the order they are received. Estimated processing time: 3 working days.
    Note: Delivery is not restricted to specific time slots. We also deliver on Saturdays, Sundays, and public holidays.

  3. Estimated Arrival Time
    After the order is processed, delivery typically takes 7–10 working days.

  4. Signing Instructions

    • Please provide a delivery address and contact number where someone can receive the package.
    • Upon delivery, inspect the outer packaging for damage and verify that the quantity matches your order details and that the shopping list is complete.
    • Do not open the phone packaging before signing.
    • If the outer box seal is damaged or torn, you have the right to refuse the delivery.
    • If you cannot sign in person, you may authorize someone else to receive the package. The courier will deliver to the address on the order; any person at that address may sign — the courier is not responsible for delivering to a specific individual.

  5. Order Modification & Undeliverable Orders

    • For security reasons, orders cannot be modified after purchase confirmation. Please ensure your address and phone number are correct when placing the order.
    • If an order cannot be delivered due to incomplete or incorrect information, the courier will hold it for 5 days. We will notify you by email. Please reply to the email or contact customer service. If we receive no response within 5 days, the order will be returned to our warehouse and a refund will be processed.
      We apologize for any inconvenience.

Return & Refund Policy

  1. If you receive a defective item, you may request a full refund.
  2. Return and refund methods and conditions are subject to the product details on the sales page and the order process.
  3. To be eligible for a return, all items (including gifts, accessories, packaging, and all accompanying documents or materials) must be returned in their original condition. If a physical invoice was provided, it must be returned along with the credit note or any other documents required by law. Otherwise, we reserve the right to refuse the return or refund request.
  4. You understand and agree that if you request a return/exchange, or if we cannot fulfill part or all of your order, or if the contract is cancelled or becomes invalid for any reason, we will process the necessary documents (e.g., invoices or credit notes) as required by applicable laws and regulations.

Frequently Asked Questions (FAQ) on Delivery

Q1: Can I choose a specific delivery time when placing an order?
A1: Delivery times depend on the courier company assigned to your order (as shown in the order’s transportation information). Please refer to that information.

Q2: How do I file a complaint against a courier?
A2: Please contact the courier company’s local customer service hotline, as indicated in your order’s transportation information.

Q3: How long does delivery usually take?
A3: Under normal circumstances, delivery is completed within 7 working days from the date the order is released (excluding Sundays).

Q4: What should I check when signing for a package?
A4: Ensure the outer packaging is intact. If it is damaged, you have the right to refuse the delivery.

Q5: Do I need to show ID to receive the package?
A5: No. The courier only delivers to the address on the order. Anyone at that address may sign for it; delivery is not guaranteed to a specific person.

Q6: What if someone else signed for my package?
A6: Please contact the courier company directly using the information in your order’s transportation details to resolve the issue.

Q7: How can I track my order’s delivery status?
A7: Please check the tracking information from the courier company listed under “Transportation Company” in your order details.

Contact Us

If you have any questions about the terms or delivery, please email us at service@mail.ypwrwsh.com. Our customer service team is available 24 hours a day, 7 days a week.